Returns & Refunds Policy

Cera De Luxe accepts returns under the following conditions:

1. **Condition**: Items must be unused, unopened, and in original packaging. Refunds will not be issued for opened items unless they are defective.

  

2. **Return Process**: To initiate a return, contact us within 7 days of receiving your order. Returned items must be shipped back within 14 days of delivery, with proof of postage provided by the buyer.

3. **Shipping Costs**: The buyer is responsible for return shipping costs. If an item is not returned in its original condition, the buyer will incur any loss in value.

4. **Cancellations and Exchanges**: We do not accept cancellations or exchanges. For custom or personalized orders, cancellations, returns, refunds, or exchanges are only accepted if the item is damaged or defective upon arrival.

For any issues with your order, please contact us at Louise@ceradeluxe.co.uk.